Application and Entire Agreement

·      These Terms and Conditions apply to the provision of the services detailed in our course specification by London Business English a company registered in England and Wales under number 09214876 whose registered office is at 20-22, Wenlock Road, London, N1 7GU (we, us, ‘The Company’ or Service Provider) to the person buying the services (you or Customer).

·      You are deemed to have accepted these Terms and Conditions when you accept our fee quotation or from the date of any performance of the Services (whichever happens earlier) and these Terms and Conditions and our quotation (the Contract) are the entire agreement between us.

·      You acknowledge that you have not relied on any statement, promise or representation made or given by or on our behalf. These Conditions apply to the Contract to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

Interpretation

·      A "business day" means any day other than a Saturday, Sunday or bank holiday in England and Wales.

·      The headings in these Terms and Conditions are for convenience only and do not affect their interpretation.

·      Words imparting the singular number shall include the plural and vice-

·      Throughout these terms, we will use the following definitions:

a.    Training Service: The service provided to you is often referred to as the 'training' or ‘The Services’

b.    Learner: The person or persons booking or undertaking training services with London Business English.

c.     Trainer: Person delivering the training course. This may be an employee of London Business English or a subcontractor.

d.    Booking: Requesting or paying for training services either over the phone, by email, or via a website.

e.    In-House: Training provided on-site at a client's venue or place of work.

f.     Open Venue: Training provided at a London Business English Centre.

g.    Course: instance of a Training Service with a defined, pre-determined curriculum

About Our Terms

• These terms and conditions should be read in full as they explain who we are, how we contact you, how we provide our training services, what to do if you need to change a booking and your obligations as a learner.
• These terms apply once a booking has been made, either over the phone, by email or online. Once we accept your booking, an email confirmation is sent. If you do not receive an email confirmation, it is your responsibility to contact us to let us know.
• Are you a business customer or a consumer? You may have different rights under these terms. You are defined as a business customer if you are buying training services from us in connection with your trade, business, craft or profession.
• You are defined as a consumer if you are buying training services wholly or mainly for your personal use and not in connection with your trade, business, craft or profession.

About Us

We are London Business English Limited based at:

20-22, Wenlock Road, London, N1 7GU

Our registered company number is 09214876 .

You can contact us by email at

hello@londonbusinessenglish.com or by post at the above address.

We will contact you by using the phone number or email address provided at the time of booking.

Suitability, Training Assessment, and Behaviour on our Courses

• London Business English has an Equality & Diversity policy and we welcome Learners with disabilities. Reasonable adjustments and special considerations can be given however, all practical assessments must be conducted as in a live situation.
• Learners must have a basic command of English (defined as English Levels B1, B2 and above and for clarity B1 = IELTS 4-5, B2 = IELTS 5.5-6.5 ) to complete this training.

• Learners must fully participate in all elements of the training course to receive a certificate. Learners that fail to attend the full teaching hours and fail to participate will not receive a certificate.
• Learners must be aged 18 years or older. We do not accept anyone under the age of 18 on our courses.
• We reserve the right to refuse course entry or ask a Learner to leave a course in the event that:

• They do not arrive on time, they leave during the course session, or they are absent without leave during any of the course sessions.
• They are deemed to be behaving inappropriately.
• They refuse to participate in all elements of the training.
• They are under the influence of drugs and/or alcohol.

• The Client agrees to read in full our Learner Commitment Pledge prior to training, and to make London Business English aware of any special considerations that may need to take place.

Training Room Suitability

·      London Business English check and assess their training venues on a quarterly basis.

·      Trainers to advise us if they believe the training venue does not meet our guidelines. and resources available for the training to take place;

·      When training at a Client’s venue the Client agrees to make adequate training space

o   40 square metres of clear floor space - per 12 Learner group.

o   Access to plug sockets.

o   A clear wall for projecting.

o   Chairs for Learners.

o   Table for our Trainer(s).

Booking a Course

• A course can be booked online via our website or via our partners’ websites, by phone, or by email. On receipt of booking we will send you an email confirming the details of the course. If you do not receive this email it is your responsibility to contact us and let us know.

• If you fail to attend a course due to not receiving the course details, or not being briefed by the person who booked the course, you will not receive a refund.
• It is your responsibility to book the correct course for your needs. We cannot be held responsible if you book and attend the wrong course. It is also your responsibility to ensure you can get to the training centre at least 15 minutes before the course start
• If you need to make any changes to the course or to an individual course session please contact us as soon as possible and we can advise you on what changes are possible.
• Sometimes we may need to make changes to a course or course session. If this happens, we will notify you by phone and/or email and either refund you in full or move you onto another, comparable course or session.
• Individual/group bookings for Open Venue courses must be made at the time of booking online or over the phone by card.
• Payment for In-House courses and payment on account courses must be made in full at least 30 working days before the training date.
• London Business English reserve the right to cancel your training course or future training without notice or refund if full payment is not made as per this clause.

Online card payments are handled by our payment provider WooPayments via their secure payment system.

We accept payments from the following cards: Visa, Mastercard, Maestro and JCB

Course Amendments, Cancellations and Refunds

Cancellation rights will depend on whether you are a Consumer or a Business.

• If you are a Consumer (i.e. you have purchased this service for wholly non-work related reasons) you may be entitled to a full refund if you are within the 14 day cooling off period. This period starts from the date you receive our email confirming your booking. If you have already started any elements of our course within the 14 day cooling off period, you are not eligible for a refund.
• If you are a Business Customer (i.e. buying training services in connection with your trade, business, craft or profession):
• Once a course is amended, transferred, or cancelled no further refunds or course transfer options will be
• A course cannot be transferred or cancelled once any part of the training has been started.
• Transfer fees must be paid prior to the start time of the existing course.
• Force Majeure – Where a course is cancelled due to Force Majeure (circumstances reasonably beyond the control of London Business English) g. war, riots, floods, epidemic, prolonged shortage of energy supply, explosions, strikes, lockouts, acts of state or government control impeding or prohibiting London Business English from performing its obligations. London Business English will provide comparable training to the consumer at a mutually agreed date within 12 months of the course cancellation. No refunds will be issued where courses are cancelled due to Force Majeure and No Transfer Fees will be charged.
• If you want to amend any details of the Services, you must tell us in writing as soon as possible. We will use reasonable endeavours to make any required changes and additional costs will be included in the Fees and invoiced to you.
• If, due to circumstances beyond our control, including those set out in the clause above (circumstances beyond a party's control), we must make any change in the Services or how they are provided, we will notify you immediately. We will use reasonable endeavours to keep any such changes to a minimum.

Intellectual Property Rights and Confidential Information

• Materials distributed during a training course: We may distribute materials during a training course that you can take away with you. All intellectual property rights to any such materials are owned by us.
• Retention of our intellectual property: Participation in the training course does not confer any intellectual property rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/ or intellectual property of London Business English or in the materials referred to in the above clause.
• Confidential information: If we disclose any confidential information to you, you agree that you shall not at any time disclose to any person any such confidential information, except what may be required by law, court order, or any governmental or reguNunito Sansry body.

Other Important Terms

• The Company agrees to provide training services to the Client, and the Client agrees to engage the services of the company.
• These Terms constitute the contract between the Company and the Client at the time of booking the training services.
• These Terms contain the entire agreement between the parties and unless otherwise agreed in writing by a Director of the Company, these Terms prevail over any other terms of business or purchase conditions put forward by the Client.
• No variation of, or alteration to, these Terms shall be valid unless agreed between the Company and the Client. The details of any variation shall be notified to the Client by the Company in writing (which shall include email) as soon as reasonably practicable, and such document (or email) shall state the date on or after which such varied terms shall apply.
• For Commercial Services, The Client agrees to give the Company a list of Learners due to attend the training course a minimum of 7 days prior to the training date. The Company reserves the right to turn away any extra Learners not on the course list.
• London Business English reserves the right to decline booking requests.
• Complaints - if a Client is unsatisfied with any of the training provided during the course programme, they should contact London Business English as soon as possible to register their complaint. All complaints or enquiries of this nature are investigated, managed and resolved in line with London Business English’s Complaints & Appeals Policy.

How We Use Your Data

Please see our Data Protection and Privacy Policy.

Liability and Indemnity

• Our liability under these Terms and Conditions, and in breach of statutory duty, and in tort or misrepresentation or otherwise, shall be limited as set out in this section.
• The total amount of our liability is limited to the total amount of Fees payable by you under the Contract.
• We are not liable (whether caused by our employees, agents or otherwise) in connection with our provision of the Services or the performance of any of our other obligations under these Terms and Conditions or the quotation for:
• any indirect, special or consequential loss, damage, costs, or expenses or;
• any loss of profits; loss of anticipated profits; loss of business; loss of data; loss of reputation or goodwill; business interruption; or, other third party claims; or
• any failure to perform any of our obligations if such delay or failure is due to any cause beyond our reasonable control; or
• any losses caused directly or indirectly by any failure or your breach in relation to your obligations; or
• any losses arising directly or indirectly from the choice of Services and how they will meet your requirements or your use of the Services or any goods supplied in connection with the Services.
• You must indemnify us against all damages, costs, claims and expenses suffered by us arising from any loss or damage to any equipment (including that belonging to third parties) caused by you or your agents or employees.
• Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, or for any fraudulent misrepresentation, or for any other matters for which it would be unlawful to exclude or limit liability.

Governing Law

These Terms and Conditions shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Terms and Conditions (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.